Terms & refunds
Last updated October 12, 2026
These terms are between you and Marwan Sallam, which runs Unkook. By creating an account you agree to them.
The service
You send videos of your surfing and get feedback: from the AI coach (instant replies and breakdown videos) and, if you choose one, from a human coach (personal video reviews).
Surf safely
Feedback is for learning, not a guarantee. The AI can be wrong, and nothing here replaces in-water instruction or judgement about conditions. Surfing is risky: you're responsible for your own safety, surf within your ability and follow local guidance.
Your account
Keep your login safe and the details accurate. One account per person. Don't upload videos of other people without their permission, or anything illegal or abusive; we may remove such content and close accounts that break these terms.
Your videos
You own your videos. You give us permission to store and process them to provide the service (analysis, breakdowns, reviews by your coach) and to improve our coaching. You can delete them by deleting your account.
Plans and payment
- Free: unlimited questions to the AI coach and a few AI video breakdowns each month (the number is shown in the app).
- Pro: unlimited AI breakdowns, charged monthly at the price shown at checkout (currently $12/month), renewing automatically until you cancel.
- Human coach reviews: paid per review at the price the coach sets, shown before you pay.
Payments are processed by Stripe. Prices may change; we'll tell you before a change affects your next renewal.
Cancelling
Cancel Pro any time in Settings → Manage billing. You keep Pro until the end of the period you've paid for, and you won't be charged again.
Refunds
- Coach reviews: if your video can't be analysed, the review you paid for is credited back to you automatically. If a review isn't delivered within 7 days, ask us and we'll refund it.
- Pro: if you're charged for a month and haven't used any breakdowns that month, ask within 14 days and we'll refund it. Otherwise payments aren't refundable for partial months, except where the law requires.
To ask for a refund, contact support@unkook.app from the email on your account.
Liability
The service is provided as is. To the extent the law allows, we aren't liable for indirect losses or injuries arising from surfing, and our total liability is limited to what you paid us in the last 3 months.
Changes and contact
We may update these terms; we'll show the date above and tell you about important changes. Contact: support@unkook.app.